Terms & Conditions

Equi-Products does not guarantee that they will have a product in stock or inventory when it is ordered by a Customer. Accordingly, while Equi-Products endeavours to provide its Customers with the products they order as quickly as possible, Equi-Products takes no responsibility for the length of time it takes for the Customer to receive their product.

Payment

Full payment for the product must be paid by Credit Card at the time of ordering and shall be subject to the following:

• All prices quoted are in Canadian Dollars unless otherwise stated and are subject to change.
• All payments for Custom Order Products, Saddles and Close Out Items (as hereinafter defined) are final and non-refundable. “Custom Order Products” include all products which are specifically ordered by a Customer and that have a unique element to them which would make it difficult for Equi-Products to resell to another customer. The determination of what shall be considered a Custom Order Product is in the sole discretion of Equi-Products. “  Close Out Items” shall be those items as defined on the Site.
• All payments for non-Custom Order Products shall be refundable for a period of 7 days from the date they are ordered, provided the product has not yet been shipped to the Customer. If the product has already been shipped, or if 7 days have passed since the date the product was ordered, the sale shall be considered complete and a Return Authorization must be obtained in order to refund the product(s) (please reffer to our Return Policy for more information).
• Failure to remit payment in accordance with the above terms and conditions will automatically result in the cancellation of your order. If your order is cancelled for failure to remit the complete payment, there will be no refund of any deposits or payments you may have made up to the time of the cancellation.

Service Policy

Equi-Products is committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. If you have any questions, please call our customer service department 1-800-451-8277 or email us at info@equi-products.com. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will never make our mailing list of names and addresses available to another marketing company.