Return Policy
Equi-Products has a 30 day return policy for all in-stock orders. If you are not completely satisfied with an in-stock item, you may return it within 30 days of purchase receipt*. The item must be in its original condition and box; including all parts, accessories and packaging. Call us at 1-800-451-8277 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please indicate why you are returning our product, so that we can continue to improve our service.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return a prepaid method. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for returned packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
*Please Note: Certain items may be subject to a handling and restocking fee. We do not accept returns on Special Orders (non-stock or large quantities of in-stock items), discontinued Items, final sale items and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.).
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.